Try-On
Try-On shows a ring on the hand of the customer, in the browser, with live hand tracking. For the full guide, see the Try-On introduction.
Devices and plans
Which jewellery and projects work with Try-On?
Rings. Try-On works with a ring model, a Ring Configurator project or a Wedding Band Builder project. Refer to Supported devices and browsers.
Which phones and browsers does Try-On work on?
A browser with a camera, camera permission and WebGL 2, on a device with sufficient hardware for live video. A device with a weak graphics processor can fail the device check. Refer to Supported devices and browsers.
Does my customer need an app for Try-On?
No. Try-On runs in the browser.
Is Try-On included in my plan?
Yes. Ring Try-On is in every plan, with a small iJewel3D icon in the camera view. Refer to Whitelabel Try-On.
How do I remove the iJewel icon from the Try-On camera view?
Buy Whitelabel Try-On for your domain. It is a paid add-on on the Professional, Silver, Gold and Platinum plans. Then turn on Enable TryOn in Settings → Apps, embed and API → Domains, in Domain settings of the hostname. A whitelabel domain alone does not remove the icon. Refer to Whitelabel Try-On.
Set up and fix
How do I set up Try-On for a ring?
Open the project in the editor and open the Try-On settings. Turn on Enable AR, select Enter Setup, then Auto Fit. Correct the size, position and rotation if necessary. Select Exit Setup, check the ring with Preview in AR, and save the project. Refer to Prepare a Try-On project.
Why is there no AR or Try-On button on my model?
The saved project does not have Enable AR on, or a viewer setting on your domain hides the button. Turn on Enable AR in the Try-On settings and save. Make sure that the model is a ring. Refer to The AR button is missing.
Why does the camera not start in Try-On?
The page must use HTTPS, and Try-On starts only after a tap or a click on a button. In an iframe embed, give the iframe camera permission, for example allow="camera; fullscreen". Refer to Supported devices and browsers.
Why is the ring too big, too small, or next to the finger?
The saved fit is wrong. In the Try-On settings, select Enter Setup. Then change Model Size, Position and Rotation until the ring sits on the cylinder, and save. Refer to The ring sits wrong on the finger.
Does Try-On measure the ring size of the customer?
No. Try-On shows how the ring looks on the hand. It does not measure the ring size.
Does a higher plan make the fit more accurate?
No. Every plan uses the same hand tracking. The plan changes only the iJewel3D icon in the camera view.
Can I add Try-On to my own website?
Yes. Use a share link or an embed, or add it with the Mini Viewer SDK. For the SDK, register your production domain with iJewel3D. Refer to Direct integration.