Account and Login
Do I have one account for iJewel Platform and iJewel Design?
The two websites have different purposes:
| Website | Who it is for | What you do there |
|---|---|---|
| ijewel.design, iJewel Design | Jewelry designers | Publish your designs as a 3D portfolio. Other designers and clients can see, like and comment on your work |
| ijewel3d.com, iJewel Platform | Jewelry businesses | Store your 3D models, put 3D viewers and configurators on your website, share models with your clients, and work with your team |
You use the same email and the same password on both websites.
- If you made your account on ijewel.design, log in on ijewel3d.com with the same email and password. Your iJewel Platform workspace is ready after the first login.
- Your plan works on both websites. A Premium or Advanced plan is one subscription for both websites. A Startup or Professional plan includes iJewel Design Advanced.
- Your models stay on the website where you uploaded them. To copy them, see Files and Sharing.
A password change applies only to the website where you make it. If you change your password on one website, change it on the other website too.
I cannot log in
Find the message that you see:
| Message | What it means | What to do |
|---|---|---|
| "No account found with this email." | There is no account with this email | Make sure that the email is correct. If you have no account, sign up |
| "Incorrect email or password." | The password is not correct | Reset your password |
| "Check your email" | Your account is not verified | See The email does not arrive |
You can log in with Google on ijewel3d.com and on ijewel.design. In an organization workspace, log in with your email and password.
How do I sign in after my company moves to an organization workspace?
- You keep your main account on the shared platform. Your organization workspace is a separate space for the files of your organization.
- Sign in to the workspace with your email and password. Google sign-in is not available there. If you cannot sign in, ask the admin of your workspace to check that you are on the team, or contact support.
- To move between your main account and the workspace, select your name at the bottom of the left sidebar. Then select Switch workspace.
- Your old files do not move automatically. To copy them, open Settings in the workspace, select Apps, embed and API, and use Personal to Organization sync. Select Sync now, then enter the password of your personal account.
- Billing stays on your main account. If the workspace shows Connect billing account, sign in with the email address of the workspace admin.
See Enterprise instances.
Sign-up asks for a referral code. Where do I get one?
You do not need one. The field is Referral Code (Optional). Leave it empty and select Create Account. If a person gave you a code, enter it there. See Create an account.
Reset your password
A reset changes your password on one website only.
On iJewel Platform:
- Open the login page.
- Click Forgot Password?.
- Enter your email and click the link in the email. The link works for 20 minutes.
All 3 steps are done.
On iJewel Design: click Forgot password on the login page.
If you made your account on ijewel.design and never logged in on ijewel3d.com, reset your password on ijewel.design. Then log in on ijewel3d.com with the new password.
The verification or reset email does not arrive
- Look in the spam folder.
- On the "Check your email" page, click Resend Verification Email. The button works again after 2 minutes.
- For a password reset, click Click to resend.
- If the button in the email does nothing, open the email on your phone or in a web browser.
All 4 steps are done.
The verification link works for 1 hour.
If no email arrives, contact support and give the email address of your account.
Change your password or email
Password: open Settings, then select Profile. On the Password card, enter Current password, New password and Confirm new password. Then select Update password. If you do not know your current password, reset it. See Change your password when you are signed in.
Email: to change your email address, contact support and give the old and the new email address.
WARNING
Do not change your email address in the billing portal. The billing portal opens from Change card on the Plan and billing tab. It is for your card and your invoices only. An email change there disconnects your subscription from your account.
My username does not save on iJewel Design
A username must obey these rules:
- 3 to 15 characters
- Only small letters, numbers and the underscore (
_) - No capital letters and no spaces
- Not in use by another person
You can change your username one time in 6 months.
What is the bell icon on iJewel Design?
The bell shows your notifications. You get a notification when a person likes one of your public projects, writes a comment on it, or follows you.
Why was I logged out?
A login on ijewel3d.com stays active for about 12 hours. After that, the login window opens again. Save your work before a long session ends.
How do I delete my account?
To delete your account and your data, contact support and give the email address of your account.