Billing and Plans

Which plan do I need to show 3D models on my website?

Every plan, the Free plan included, lets you put a 3D viewer on your website. The paid plans add branding options and your own web address for links:

What you want	Plan
A 3D viewer on your website	All plans
No iJewel logo in the viewer	Professional, Silver, Gold, Platinum
Share links with your own web address	Professional (1 address), Silver (3), Gold (10), Platinum (50)
iJewel Design included	Premium includes iJewel Design Premium. Advanced, Startup and Professional include iJewel Design Advanced

See Whitelabeling and Branding for the logo options and Share links on your own domain for the web address.

I paid, but my account shows the Free plan

Your plan becomes active when the payment is complete. This takes a few minutes at most. If your account still shows the Free plan:

Step 1 of 4

1. Open Settings, then select Plan and billing. The plan card shows your current plan.
2. Log out and log in again on each device.
3. Make sure that you are logged in with the email that you used for the payment.
4. If you bought an organization plan (Silver, Gold or Platinum), open your workspace. Your workspace has its own address: ijewel3d.com/<your-workspace-name>/. Your personal account on ijewel3d.com stays on the Free plan.

See also I paid, but my plan is Free.

If the plan is still not active, contact support and give the email of your account and the invoice.

I have a paid plan, but materials and gems are locked

Materials, gems and environments in the library have two levels. The label on a locked item shows its level.

Label on the item	Plans that include it
Premium	Premium and all higher plans
Business	Advanced, Startup, Professional and all organization plans

The Premium plan does not include items with the Business label.

If an item is locked on a plan that includes it:

Step 1 of 3

1. Log out and log in again.
2. Make sure that you are logged in with the email of your subscription.
3. If the item is still locked, contact support and give that email.

How do I pay, change my card, or fix a failed payment?

• Payment: you pay with a credit card or a debit card.
• Change your card: open Settings, then select Plan and billing. On the Payment method card, select Change card. The billing portal opens in a new tab.
• Failed payment: your account does not lose access immediately. The Plan and billing tab shows a Payment due card. Select Update card on it. See If a payment fails.
• Bank transfer or a quote: contact support.

Change between monthly and yearly billing

Step 1 of 4

1. Open Settings, then select Plan and billing.
2. On your plan card, select Manage plan.
3. Select Billing cycle.
4. Select Yearly or Monthly, then select Save.

From monthly to yearly, the checkout opens and shows the charge for the rest of the year. From yearly to monthly, the change starts at your next renewal. If the window shows no Billing cycle, your plan cannot change its billing cycle. See Change the billing cycle.

Upgrade or downgrade your plan

Step 1 of 3

1. Open Settings, then select Plan and billing.
2. On your plan card, select Manage plan.
3. Select Upgrade or Lower plan, then select the plan that you want.

• An upgrade starts after the payment. The checkout shows the charge before you pay.
• A downgrade starts at the end of your current billing period. Until then, you keep your current plan. To stop it, select Keep <your plan> on the plan card.

See Upgrade, downgrade or cancel.

If you want to move from an iJewel Design subscription to an iJewel Platform plan, contact support.

Cancel your subscription or stop auto-renewal

iJewel Platform

Step 1 of 4

1. Open Settings, then select Plan and billing.
2. On your plan card, select Manage plan.
3. Select Cancel plan. Then select Cancel plan at the bottom of the window.
4. In the Cancel your plan? dialog, select Cancel plan.

Your plan stays active until the end of the period that you paid for. Then your account moves to the Free plan. You are not charged again. To undo the cancel before that date, select Keep <your plan> on your plan card. A cancel does not return a payment. See Refunds.

iJewel Design

1. On ijewel.design, open your profile. Then open Settings and select Subscription.
2. Select Manage Subscription.

If the tab says "Your subscription is managed on iJewel Platform", select Manage on iJewel Platform. Then cancel on the Plan and billing tab, as above.

BatchX

Go to license.ijewel3d.com, open My keys, and click Manage Subscriptions.

If you see no Manage button, contact support to cancel your plan.

Add team members to an organization plan

Team members are part of the organization plans. Your colleague needs an iJewel3D account with a verified email address. Then an admin gives access:

Step 1 of 5

1. Open Settings, then select Team.
2. At the bottom of the Team card, turn off Hide guests. A new user has the Guest role.
3. Enter the email address of your colleague in Search by name or email.
4. In the Role column, select a role. Then select Change role.
5. To limit the folders, open the row menu (…) and select Change folder.

On a dedicated enterprise instance, select Give access in the row menu before you set the role. See Invite team members.

Which plan am I on?

Open Settings, then select Plan and billing. Your plan card shows your plan and the date of the next invoice, after Renews on. On a free trial, it shows Trial ends on.

To see the number of models in use, select Storage and uploads.

My coupon code does not apply

1. Enter the code in the Coupon Code field on the checkout page, before you pay.
2. Make sure that the code is spelled as in the offer.

A code applies to a new subscription at checkout. If the checkout shows "Invalid promotion code", the code is spelled wrong or has expired. If it shows "This promotion code has been used up", the offer has reached its limit.

Where do I get my invoices?

Open Settings, then select Plan and billing. Go to Payment history and select Invoice in the row of the payment. You can also open all invoices in the billing portal: on the Payment method card, select Change card. See Invoices.

To add a VAT number or a company name to your invoices, contact support.

What are the limits of my plan?

Each plan has a limit for the number of 3D models, the size of one file and the bandwidth each month. The tables are on Plans and limits and File limits.

• To see your count, open Settings, then select Storage and uploads. The What you use card shows your models against the limit of your plan.
• Files in the bin still count. See How do I delete files.
• Files and share links do not expire on any plan. See Do links and files expire?.
• The message "You have reached the limit of your plan for private projects" comes from iJewel Design. See iJewel Design: "You have reached the limit of your plan for private projects".

What happens when I reach the model limit of my plan?

New uploads stop. The platform shows Your Drive is full, and the upload shows "Not uploaded. Your Drive is full". Delete models that you do not use, and empty the bin. Or buy a Model pack on the Extras card of the Plan and billing tab. See Add-ons: domains and model packs and How do I delete files.

How much do the plans cost?

The prices of all plans are on the pricing page. The plans for teams are on the organization pricing page. Each page has a switch between monthly and yearly prices.

Can I see a demo before I buy?

Yes. These demos open in your browser:

• Wedding Band Builder demo
• Ring Configurator demo

You can also test iJewel Platform with your own models on the Free plan. The Free plan includes the 3D viewer for your website.

How do I book a demo or a call with the team?

Step 1 of 5

1. Go to the contact page.
2. Select Book a demo.
3. Fill in the form. In What would you like to see?, tell us about your products or your workflow.
4. In Pick a time for your call, select a time.
5. Select Book my call.

The call is 30 minutes. The invite comes by email. The team shows iJewel3D on your own products.

Each organization plan includes onboarding hours with the team. See Plans and limits. For a question about a problem, select Support on the contact page.

Can I see live stores that use iJewel3D?

These demos are public and open in your browser:

• Wedding Band Builder demo
• Ring Configurator demo

To see examples of a feature in use, for example a white label domain, a custom logo, Try On or Shopify, ask us in a demo call. See How do I book a demo or a call with the team?.

Do you have a student discount?

The pricing page shows the current plans and offers.

To ask about student or course pricing, write to us on the contact page. Tell us your school, your course and the products that you want to use.

Is iJewel Studio still available?

No. iJewel Studio, the online app for image and video renders, is no longer available. You cannot buy Studio credits.

Use these tools instead:

You want	Use
Many images or videos of many models	BatchX, a desktop app with its own licence
The views and materials of one model, in your browser	The Batch Renderer tab in iJewel Playground, on a paid plan. See Batch Renderer in Playground.
One image of one model	Export a render from iJewel Playground. The plans with Export render are on Plans and limits.