Troubleshooting

Select the problem that you see.

• "requires WebGI to be loaded" error
• "window is not defined" in Next.js
• A 3DM file shows nothing
• A configurator shows over my model
• BatchX stops on large batches
• Changed in the background
• CORS error or domain not registered
• Diamonds look dull
• Gems look flat
• I cannot add a domain or a model
• I paid, but my plan is still Free
• My configurator shows no price
• Playground is stuck in batch render mode
• Share link shows a blank page
• The AR button is missing
• The evaluation watermark shows
• The file is over the limit
• The model is black
• The model looks scrambled on my domain
• The ring sits wrong on the finger
• Video export is slow