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ShareTroubleshooting

Share link shows a blank page ​

What to check when a share link or an embed shows no model, or asks the visitor to sign in.

Symptom ​

A person opens your share link, or a page that has your embed. The person sees one of these results:

  • A viewer with no model.
  • A sign-in page.

Cause ​

In almost all cases, the file is not public. A new file is private. Only you and the people that you invite can open a private file.

Fix ​

Do the checks in this sequence. Stop when the link opens.

1. Make the file public ​

Step 1 of 4
  1. In the iJewel platform, find the model.
  2. Right-click the model and select Share › Manage links and access.
  3. At the top of the Link tab, open the access menu and select Anyone with the link.
  4. Open the link in a private browser window. A private window shows what your client sees.

2. Check the folder ​

If you share a folder, the folder must be public. Each folder above it must be public also.

3. Check the trash ​

A file in the trash does not open. Restore the file, then open the link again.

4. Embeds by tag or by name ​

An embed that finds the model by tag or by name needs two things:

  • The file is public.
  • The embed address has a scope value. The scope is the ID of the folder that holds the file.

Refer to Embed on your website.

A protected file shows correctly on ijewel3d.com only. On your own domain, share the original file that is not protected.

If the problem continues ​

Contact support. Include the link and the name of the file in your message.