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FAQ: Exporting Images & Videos ​

Frequently asked questions about exporting images and videos from iJewel Playground.

How do I export an image with a transparent background?

Follow these steps:

Step 1 of 5
  1. Go to Post Processing → Tonemapping and set Clip Background to true
  2. Go to Scene → Ground and uncheck Visible (or set Render to Depth to false)
  3. Go to Scene → Progressive Shadow and disable it
  4. Choose PNG as the export format (JPG does not support transparency)
  5. Export the image from the Export tab

See the full guide in Export Images — Transparent Background.

Video Tutorial

Watch How to Make Pure White and Transparent Background for a step-by-step visual guide.

My exported image is blurry despite using high settings. What's wrong?

Video Tutorial

Watch the Common Export Issues tutorial for solutions to frequent export problems. Also see Resolution & Export from Playground for a complete guide on resolution and export settings.

Try these steps:

Step 1 of 4
  1. Instead of using Scale, set a custom resolution in Viewer → Renderer — type the exact pixel dimensions you need
  2. Raise Frame Count in Export → Image Export (64 by default) so the image is fully rendered before the download
  3. Check that Depth of Field is disabled in Post Processing — this effect intentionally blurs parts of the image
  4. Make sure Anti-Aliasing (TAA/Progressive) is set to a sufficient number of frames
What is the maximum export resolution?

The maximum resolution depends on your device's GPU capabilities. The left-panel Snapshot allows up to 3840×2160 px on a paid plan (1920×1080 px on the free plan). For a larger image, set the size in Viewer → Renderer and export from Export → Image Export. Tile Rows and Tile Columns there only cut the image into separate tile files in a ZIP; they do not add resolution.

Video export takes 10+ minutes. How can I speed it up?

Long export times are usually caused by high anti-aliasing settings with custom backgrounds. To speed things up:

Step 1 of 4
  1. Reduce the Progressive frame count in Anti-Aliasing settings to something like 4 or 8 (instead of 16 or 32)
  2. Lower the export resolution
  3. Reduce the FPS — 24 fps is often sufficient for smooth turntable animations
  4. Don't close the browser tab during export — wait until iJewel finishes converting frames to video. You can monitor the progress in the browser console
What are the best settings for video export?

There's no single "best" setting — it depends on your use case:

  • Turntable product shots: 24–30 FPS, 4–8 AA Progressive frames, 1080p or 1440p resolution
  • Camera path animations: match the FPS to your original animation (usually 24 or 30), higher AA for final renders
  • Quick previews: 24 FPS, low AA, 720p

Set the FPS (Frame Rate) in Export → Video Export, the AA frames in Anti-aliasing → Progressive, and the resolution in Viewer → Renderer.

Video Tutorial

Watch Resolution & Export from Playground for a walkthrough of resolution and export settings.

How do I set the speed and direction of a turntable video?

Go to Export → Video Export where you'll find controls for turntable rotation speed, direction (clockwise or anticlockwise), and total rotation angle.

Video Tutorial

Watch Perfect 360° Turntable In 2 Minutes for a quick guide on setting up turntable animations.

Can I export still frames instead of an MP4 video?

Yes. Open Export in the right panel and set the Mime type to PNG sequence, JPEG sequence or WEBP sequence. The export gives one image for each frame.

If frames are missing from the sequence, use these settings and export again:

  1. Anti-aliasing → Progressive: Frame count 16
  2. Export: keep convergeMode on, set the frame rate to 10, and the turntable time to 3.6 seconds
Can I change the export format from PNG to JPEG for quick snapshots?

Yes. In the export options, you can choose between PNG and JPEG formats. PNG is the default because it supports transparency, but JPEG produces smaller files and is faster for quick captures.

How do I render a ring on a hand model?

You can import a hand 3D model alongside your ring and position them together in Playground. A free downloadable hand model (Blender file) is available in the description of this tutorial:

Video Tutorial

Watch the Ring on Hand Model tutorial — includes a free hand model download link in the video description.

Can I add my company logo to exported videos?

This feature is not available in Playground at the moment. You would need to add your logo in a video editing tool after exporting. This feature is planned for a future update.

How do I put my jewelry into a different scene or photo?
  1. Export a PNG image with a transparent background. Do the steps in the first question on this page, or see Export Images: Transparent Background.
  2. Open the PNG in an image editor and put it on your scene or photo.

Use PNG, because JPEG has no transparency. For a video, export a PNG sequence with the same transparent settings and combine the frames in a video editor.

Can I remove the encryption from an exported file?

Yes. Open the encrypted file in Playground (you'll need the password), then re-export it from the Export tab with the encryption checkbox unchecked.

Can I change the metal or stone color during one video?

Yes, with a turntable video:

Step 1 of 4
  1. Open Export → Video Export
  2. Set the rotation to 360 degrees times the number of colors, for example 1080 for three colors
  3. Start the recording
  4. At the end of each full turn, click the next material variation in the configurator

For a color change of the background or a rotation of the environment, use Viewer Animations.

Where do my exported images and videos go?

An export is a download in your browser. Look in the download folder of your browser for snapshot.png, ijewel.mp4, or the file name that you entered.

The export asks me for a folder and gives image files, not a video. Why?

The Mime type in the right panel Export settings is set to an image sequence. Set it to MP4 Video (ffmpeg) and record again.