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EditTroubleshooting

Video export is slow ​

Make a video export from Playground faster with lower anti-aliasing, resolution and frame rate.

Symptom ​

  • A video export from Playground takes 10 minutes or more.
  • The red border stays on the canvas for a long time.

Cause ​

Playground renders each frame of the video. Then it converts the frames to a video file. High anti-aliasing together with a custom background is the usual cause. A high resolution and a high frame rate add more work.

Fix ​

Step 1 of 7
  1. In the Anti-Aliasing settings, reduce the Progressive frame count to 4 or 8.
  2. Lower the export resolution.
  3. Reduce FPS. A value of 24 is often sufficient for a turntable video.
  4. In the Export tab, set Mime type to MP4 Video (ffmpeg).
  5. Open FFmpeg Options (Advanced) and set preset to veryfast.
  6. Keep the browser tab open until the export is complete. Do not go to a different tab.
  7. Export a short test clip first. Then export the full video.

If the video file is too large, change the compression settings in FFmpeg Options (Advanced). See Reducing the video file size.

Video with a transparent background

MP4 video has no transparency. A PNG snapshot keeps the transparency when the background is transparent.

If the problem continues ​

Contact support. Include the resolution, the FPS and the duration that you use.