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EditTroubleshooting

Playground is stuck in batch render mode ​

Go back to the normal editor when Playground opens in batch render mode each time.

Symptom ​

  • Playground opens in batch render mode each time you open the project.
  • You cannot go back to the normal editor.

Cause ​

Batch render mode comes from the page address (the URL). When batch mode starts, the editor adds a batch parameter to the address. While the parameter stays in the address, the editor opens in batch mode. A bookmark or a copied link keeps the parameter.

Fix ​

Step 1 of 6
  1. Close the browser tab.
  2. Open the project again from its normal link, for example from your files on the iJewel platform.
  3. If you open the project from a bookmark or a copied link, look at the address bar.
  4. If the address contains batchX=true, delete that part.
  5. Press Enter to load the page again.
  6. Replace the old bookmark with the new address.

Beta

The Batch Renderer tab in Playground is in beta.

If the problem continues ​

Contact support. Include the full address of the page.