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The file is over the limit ​

What to do when an upload stops because of the file size limit or the model limit of your plan.

Symptom ​

The upload does not start, and one of these messages shows.

MessageMeaning
"File size exceeds the user plan limit of ... MB."The file is larger than your plan permits.
"File size exceeds the drive plan limit of ... MB."The file is larger than your instance permits.
"You have reached the maximum number of files allowed."Your account has the maximum number of 3D models.

Cause ​

Your plan sets a maximum size for one file and a maximum number of 3D models. The platform checks the two limits before each upload.

Fix ​

If the file is too large:

Step 1 of 4
  1. Find the size limit of your plan in File limits.
  2. In Rhino, use the ReduceMesh command on heavy parts.
  3. Use block instances for identical parts, such as small stones and prongs.
  4. Export the file. Then upload it again.

If you have the maximum number of models:

Step 1 of 3
  1. Delete the models that you do not use.
  2. If you need more models, buy a model pack. A model pack adds 200 or 1,000 models.
  3. As an alternative, change to a higher plan.

If you use an enterprise instance, speak to the admin of your instance. The instance has its own limits.

If the problem continues ​

Contact support. Tell us the message that you see and the size of the file.